![]() ![]() You see, it doesn't matter how it happened, whose fault it was, or where you purchased it. If we cannot repair your product, we will replace it with a product in perfect working order of equal or better physical condition. We will repair or replace your Vortex product in the event it becomes damaged or defective-at no charge to you. VIP stands for a Very Important Promise to you, our customer. It's about taking care of you after the sale. If you are returning an item as a result of a mistake by Emmett and Stone Country Sports Ltd or for a faulty item, we will pay for the cost of postage for the returned item(s).The Vortex VIP warranty is about you, not us. May we strongly recommend you send it recorded post or by courier. You are also responsible for the postage for the return parcel. If returning an unwanted item, the parcel is your responsibility. We cannot refund orders without a valid receipt. Returns on sale items must be within 14 days of purchase and must be accompanied by your receipt. ![]() This does not affect your statutory rights. You will be credited for the purchase price excluding any carriage costs for any item which is not faulty. Returns on full price items cannot be considered after 28 days from date of purchase. We may make a deduction if the goods have lost value because you have handled them more than was necessary to establish their nature, characteristics and functioning. Unless you agree otherwise the refund will be by the same payment method. Genuinely faulty goods will be credited in full for the item and including return P&P. If you return an item you are not pleased with, or which is faulty, the item must be returned to us in its original packaging and original condition (unless damaged in transit). Always keep your invoice as this is your proof of our guarantee for those items which have a warranty. All items must be unused and in a fit condition for resale. Contact us within 14 days, giving details of the product and when purchased. In the unlikely event that you are dissatisfied with your purchase, please follow the simple returns procedure. ![]() Cross border shipments are subject to opening and inspection by customers authorities which means some packages may be opened and re-sealed. We advise you to contact your local customs office for further information if you are in any way unsure of local duties or liabilities. You should note that customs policies vary widely from country to country. Any such additional charges for customs clearance must be borne by you. You may be subject to import duties and taxes which are levied once a shipment reaches your country. Yes! Please email your order to and we will provide you with a shipping quotation. Ensure your contact details are correct so we can make the best arrangements for you. The appropriate shipping rate must be paid before shipment can occur. We can only ship restricted products to your local Registered Firearms Dealer and you can collect from them. The company details are marked as “Emmett & Stone” The shipments arrive in safe, secure and discreet packaging. We have a very large stock holding and only advertise items that are currently 'in stock', therefore we are able to ship most orders within one working day. Q: How long does it take for you to process the order?
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